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Terms & Conditions

Terms & Conditions

Last Updated: [5/9/2024]​

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These Terms & Conditions ("Terms") govern the services provided by The Library Company ("we," "our," "us") to schools ("you," "your"). 

 

1. Services Provided

  • We provide library design services, including shelving design and layout.

  • We hire subcontractors for the installation of shelving.

  • We may engage external companies to provide additional services related to library installations.

  • Consultancy is available but limited to library shelving design.

 

2. Payment Terms

  • A 50% deposit of the total shelving quotation is required upfront.

  • The remaining 50% balance is due upon completion of the job.

  • Other services quoted separately from shelving are payable upon completion, unless otherwise agreed in writing.

 

3. Cancellation & Refund Policy

  • No cancellations are permitted after the deposit has been paid.

  • The deposit is non-refundable, as it covers material costs and subcontractor expenses.

  • All goods remain the property of The Library Company until the paid for in full.

 

4. Liability & Responsibilities

  • We are responsible for managing subcontractors and ensuring the quality of their work.

  • We accept liability for any defects in subcontractor work and will arrange necessary repairs or replacements.

  • We are responsible for delays caused by subcontractors, but we are not liable for delays due to factors beyond our control (e.g., site conditions, third-party delays, force majeure).

 

5. Warranty

  • Our shelving comes with a 10-year warranty covering defects in materials and workmanship.

  • We will repair or replace any product, part, or component that fails under normal use.

  • The warranty does not cover damage caused by misuse, accidents, or modifications made after installation.

 

6. Customer Responsibilities

  • Prior to installation, you must clear the room/area of all furniture.

  • All electrical and decoration work, including new carpet fitting, must be completed at least one day before our installation team arrives, unless otherwise arranged.

  • Any failure to prepare the space may result in delays and additional costs.

 

7. Disclaimers

  • Our consultancy services only cover library shelving design.

  • We are not liable for any structural issues, electrical problems, or other site-related conditions outside our scope of work.

 

8. Dispute Resolution

  • In the event of a dispute, we will first attempt to resolve the matter directly with you.

  • If a resolution cannot be reached, the dispute may be referred to mediation or arbitration before legal proceedings.

 

9. Governing Law & Jurisdiction

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

10. Fire safety, Compliance & Liability 

  • All designs provided by us as part of our design service are intended as conceptual layouts and do not constitute a fire safety or building regulation assessment. It is the responsibility of the customer or building owner to:

  • Review and approve the design in accordance with local fire safety and building control regulations.

  • Ensure appropriate clearances are maintained (e.g. for fire escapes or access routes)

  • Seek professional advice or approval from the relevant authority where required

  • We are happy to adapt designs to meet any regulatory requirements or minimum clearances, provided these are communicated to us in advance.

  • The Library Company shall not be held liable for any non-compliance arising from local regulatory oversight.

 

By engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

 

For any questions, please contact:
Josh Lewin
Email: josh@thelibrarycompany.co.uk
Website: www.thelibrarycompany.co.uk

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