Terms and Conditions for the Sale of Goods 
BRW Solutions LTD T/A The Library Company

[Last updated: 24/4/2026]

• 1. Business Customers

• Our products are supplied primarily to educational institutions and business customers.

• By placing an order, you confirm that you are purchasing in the course of business, trade, or profession.

• Where a purchase is made by a consumer, statutory rights under UK law remain unaffected.

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• 2. Product Specification

• All stools are manufactured to order based on customer-selected fabric.

• Each order is produced specifically to the customer’s chosen specification and cannot be resold as standard stock.

• For this reason, orders qualify as goods made to the customer’s specification under the Consumer Contracts Regulations 2013.

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• 3. Orders & Payment

• Full payment is required at the time of order

• Production will not begin until payment and fabric selection are confirmed

• Orders cannot be amended once production has commenced

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• 4. Cancellation Rights

• Due to the made-to-order nature of the goods:

• Orders cannot be cancelled once production has begun

• No returns are accepted for change of mind or fabric selection

• Cancellation requests may be accepted within 48 hours of ordering, prior to production.

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• 5. Production & Delivery

• Lead time is approximately 6 weeks

• This timeframe is agreed at the point of purchase and forms part of the contract

• Delivery is:

• Kerbside or main entrance only

• Drivers are not required to enter premises or provide installation

• You are responsible for:

• Safe access

• Adequate arrangements to receive goods

• Moving items beyond the delivery point

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• 6. Delivery & Risk

• Risk in the goods passes to you upon delivery to the agreed location.

• Title (ownership) passes once full payment has been received.

• We are not responsible for damage occurring after delivery has been completed.

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• 7. Inspection & Acceptance

• You must inspect goods upon delivery.

• Any issues must be reported within 48 hours, including:

• Damage

• Missing items

• Incorrect goods

• Failure to report within this timeframe will be deemed acceptance of the goods.

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• 8. Supplier & Delivery Delays

• We use third-party manufacturers and delivery providers.

• We shall not be liable for delays caused by:

• Manufacturing issues

• Material shortages

• Logistics disruptions

• Events outside our reasonable control

• If delays occur, we will provide an updated timeframe.

• Where delivery is significantly delayed and no reasonable timeframe can be provided, you may cancel the undelivered portion for a refund.

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• 9. Product Use & Safety

• Our stools are designed as general seating furniture for educational environments.

• The upholstery fabric meets recognised commercial standards, including:

• BS 7176 Low and Medium Hazard

• EN 1021 (cigarette and match resistance)

• High durability (≥100,000 Martindale cycles)

• However, it is the responsibility of the purchaser to ensure:

• Products are suitable for their intended environment

• Appropriate supervision of children at all times

• Use on stable, level surfaces

• We do not accept liability for injury or damage resulting from:

• Misuse or improper use

• Use outside intended purpose

• Lack of supervision

• Alteration or modification of the product

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• 10. Suitability for Use

• We do not provide advice on:

• Classroom layouts

• Health & safety compliance

• Regulatory suitability for specific environments

• You are responsible for ensuring the products meet your organisation’s internal requirements.

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• 11. Faulty Goods

• Your rights under the Consumer Rights Act 2015 remain in place.

• If goods are faulty:

• Within 30 days: full refund or replacement

• After 30 days: repair or replacement

• We will handle all claims directly.

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• 12. Limitation of Liability

• Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under law

• Subject to this:

• Our total liability is limited to the value of the order

• We are not liable for indirect or consequential losses, including:

• Loss of business

• Loss of revenue

• Operational disruption

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• 13. Force Majeure

• We are not liable for failure or delay caused by events beyond our control, including:

• Severe weather

• Fire

• Industrial action

• Transport disruption

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• 14. Governing Law

• These terms are governed by the laws of England and Wales.